SUPPORT PLAN OPTIONS
SUPPORT PLAN OPTIONSOur support plans are designed to provide a stable budget for the services required to effectively maintain and support existing systems. As such, once the plan begins, nearly all services that involve maintenance and support of the current systems and existing users are included depending on the level of service you have signed up for. In addition to monitoring, maintenance, and patching of all applicable systems, this includes user administration, remote support calls, and version upgrades/service packs associated with supported devices and applications. Unlimited on-site, phone, and remote support is available during normal business hours as agreed upon within your plan. Business hours are Monday through Friday 8am to 6pm AST excluding federal holidays.
MPH Plus
(Maintenance, Protection, Help)
5 systems max
$24.99/system/month
Under MPH Plus, you receive our maintenance agent and endpoint protection as well as remote support during business hours for small problems.
MPH Plus is geared towards home users and businesses with less than 5 computers.
On-site support is billed at an hourly rate. This plan does not cover servers or networks.
Includes Basic Support For:
Cyber Security & Ransomware Protection
Email Filtering & Security
Office Applications Support
Windows & Mac Operating Systems
Printer & Scanner
Fast, Friendly Support
Additional Features:
Remote Support*
Hardware & Software Pricing
Hardware & Software Monitoring
Automatic Windows Updates
Endpoint Protection
* During standard business hours
Pro Care
3 systems min
$49.95/system/month
Our Pro Care support plan provides the best IT tools on the market coupled with our fast and reliable IT support services.
This plan includes everything you get with MPH Plus, along with discounted hourly rate, server support, and maintenance!
Includes Basic Support For:
Web Browsers
Email
MS Office Applications
Windows Operating Systems
Printer & Scanner
Virus and Malware Removal
User Management
Domain Environments - Group Policy
Domain Environments - Security Groups
Domain Environments - Print Server
Network Scan Folders
Shared Folders
Additional Features:
Remote Support*
15-min or Less On-site is Free*
Hardware & Software Pricing
Hardware & Software Monitoring
Automatic Windows Updates
Endpoint Protection
* During standard business hours
Total Care
3 systems min
$79.95/system/month
Our Total Care support plan has all of the benefits of our Pro Care support plan, with the addition of unlimited reactive on-site support during business hours and Emergency Care.
Under Emergency Care, there are no costs for a technician coming on-site during any major system failure, no matter the time of day, or the amount of time spent getting your business up and running. This does not cover hardware, software, or 3rd party costs if incurred.
Includes Basic Support For:
Web Browsers
Email
MS Office Applications
Windows Operating Systems
Printer & Scanner
Virus and Malware Removal
Basic Remote Access Software
Mobile Devices
User Management
Domain Environments - Group Policy
Domain Environments - Security Groups
Domain Environments - Print Server
Network Scan Folders
Shared Folders
Software VPN
Advanced Networking
Advanced User Management
Microsoft Exchange & SQL Servers
Additional Features:
Remote Support*
Hardware & Software Pricing
Hardware & Software Monitoring
Automatic Windows Updates
Endpoint Protection
Unlimited Reactive On-site Support*
Emergency Care
* During standard business hours
Frequently Asked Questions
What Other Are Saying
I just want to say again how much I love you guys. You have made my life so much easier. If you ever need a customer testimonial or something keep track of me on LinkedIn and I would be glad to provide one.
Kelly Controller RWC Group, LLC
We have been customers of Alaska Computer Support for over a year and are extremely happy with their service. They have shown excellent customer service by being accessible, efficient, and knowledgeable. Alaska Computer Support will be our IT support for many years to come!
Destinee, Practice Coordinator Dr. Easley DMD
All the staff at Alaska Computer Service are very helpful with our support calls and when major issues crop up you all keep our office server in tip top shape.
Jeanne Lentz, CTC, ABC Travel Time, Wasilla.
“I would recommend them to anyone looking for IT services in the Alaska area (both VoIP and non-VoIP related).”
Paul Hassold,Fonality, Inc.
Alaska Computer Support is the best decision we ever made for our business. The support team they foster is amazing and always there for us. Thank you so much.
Jill Tieskoette Chugach Powder Guides - CPG