Our technicians will come to your place or business (or home) to resolve issues they can’t fix remotely.
Sometimes a technician starts working on an issue remotely but can’t quite figure out what is going on. They will go to your business to see what the issue really is. What if this takes only a few minutes? Most of our support plans include up to 15 minutes of on-site for free during business hours*! If our technician is on-site for more than 15 minutes, you will be charged for the time**.
Unlimited on-site support is included with our Total Care plan. No matter how long a technician is on-site, it will be covered by your monthly contract.
Don’t have a contract with us? No problem! We will still come to your business (or home); you will be billed at our regular hourly rate. Contact us today for more information! 907-868-7300
**Business hours are Monday-Friday 8am-6pm **Time billed at the agreed-upon rate stated in your contract Note: Subscriptions Only and Backup Assurance support plans don’t include this feature; Clients who don’t have a support plan don’t receive this feature either