Managed Services vs. The Break-Fix Mentality
Managed Services are a philosophical change in the way that a business deals with its technology. Instead of following the old-school tradition of Break-Fix (literally meaning wait until the server, desktops, or other critical networking devices fail, then scramble to fix them), a business operating with a Managed Service focuses on the prevention of these issues before they disrupt employees, management, and/or clients.
If you fall behind in keeping up with things such as backups, patches, and security, then the odds greatly increase that you’ll face an IT outage or another problem down the road that will negatively impact your business. For instance, if your e-mail server, customer relationship management system, financial application, or network goes down, you will likely face substantial productivity and revenue losses as a result.
Why Break-Fix is No Longer Good Enough for Your Business
A Break-Fix maintenance service fixes problems as they crop up. This means that something needs to go wrong before you receive any service, resulting in an inevitable reduction in IT system performance while you wait for the problem to be fixed.
Today, no business can really afford the risk and uncertainty of relying on a “Break-Fix maintenance service” because your business is too dependent on having a reliable IT system. Furthermore, having separate suppliers responsible for different parts of the system puts you in the difficult position of trying to decide who should be delivering the service you require. You simply do not have time for this.
Do Managed Services Cost More Than Traditional Break-Fix Services?
Actually, no! Surprisingly, most Managed Services cost less than traditional Break-Fix services, especially when including the true cost of downtime. Remote monitoring, remote maintenance, and the prevention of major issues allow a Managed Services provider to be more efficient than a similar Break-Fix company who is constantly rolling a truck to visit customer sites. Therefore, the Managed Service company can offer a “better” service without charging more.
The Real Benefits Of Managed Services
Put in simple terms – one of the biggest benefits of Managed Services is discovering and fixing problems before they can negatively affect your business.
A well maintained, proactively serviced computer network will always run better than the alternative. With proactive network monitoring, patch management, and desktop optimization performed on a regular basis, you will notice a tremendous difference in operations… and you will reap the benefits of preventing fires, rather than fighting them.
Reduced Costs: Businesses are also able to control and reduce their overall operating costs with the flat-fee billing model. Cost-effective access to enterprise-level support is a reality.
24-hour Monitoring: Because the Managed Services provider also manages all of your vendor relationships, issues with internet slowness/outages, printers, phones, cell phones, and websites are dealt directly with the vendor by the Managed Service provider. As a result of this “always-eyes-on” network monitoring 24 hours per day, businesses experience an additional level of comfort and security.
6 Additional Benefits Of Managed Services:
- Increased operational efficiency
- Reduced operating costs
- Cost-effective access to enterprise-level support
- Minimized downtime
- Allows focus to be on running the business, and not the technology
- Peace of mind from knowing that the network is monitored 24/7/365
So Adding Another Monthly Fee Wasn’t Exactly What You Were Looking For …?
We can clearly understand and relate to that mode of thinking. In this day and age, it feels like every company we deal with is trying to figure out a way to squeeze more money out of us — especially on a monthly basis. IT support services are not immune to this change in business climate.
But that being said, Managed Services is not just a short lived fad, or a way for IT companies to fatten their wallets. Managed Services is a way for businesses to eliminate problems before they ever occur, manage their IT budgets better, and create a solid long-term partnership with an IT firm that is protecting one of their most important assets… their data.
Does Your Network Feel Like it’s Running Slower than it Should?
Would you like to know if you are ready for Managed Services, cloud computing, or virtualization? Alaska Computer Support offers a FREE network evaluation!
Our expert technicians will review your network and determine whether your infrastructure will support these new technologies. They’ll also discover any bottlenecks preventing your network from running at peak performance. After the analysis, a written report will tell you what steps you can take to improve your network’s performance.