Call Us! 907-868-7300

 

 

Alaska's Best Reactive and Proactive IT Support Provider

 

 

 

Fast and Reliable. Excellent Customer Service.

Locally owned and operated since 1998.

 

 

Support Plans

Our stress-free support plans are designed to provide a stable budget for the services required to effectively maintain and support existing systems.

Our services are built upon a comprehensive monitoring structure and a proactive approach that allows us to spot small problems before they become large network disasters.

24 x 7 x 365

Monitoring, Monitoring, Monitoring. We keep eyes on all of your systems. Our systems ensures up-time and optimal performance.

We answer our phone! Fast response times! Reliable technicians!

Budget Friendly

Our goal is to empower Alaska’s businesses with the best service at the best price.

We offer:

  • A variety of monthly support plans
  • Affordable labor rates
  • Competitive hardware and software pricing
  • Discounts available for veteran-owned business and non-profits

Security

In today's digital world, security is key to keeping your business running. It starts with the right tools and ends with education of staff.

Alaska Computer Support uses the best tools on the market and provides one-on-one training.

We offer state-of-the-art scans and reports for HIPAA and PCI compliance.

Over 20 Years

Alaska Computer Support was founded in 1998 by Michael Wheeler as a solution for small businesses and home users to get the computer support they needed.

Alaska Computer Support now provides Alaska’s best reactive and proactive IT support services.

Professional Staff

After years of providing services, Alaska Computer Support has honed its tools and partnered with industry leaders.

Technology is always changing. Learning never stops and passion drives our need for knowledge.

Our team is made up of the best pros in Alaska.

Our Services

Built on the best tools in the industry. Our platform, processes, and service offerings are the best in the nation. We pride ourselves on everything we do.

Alaska Computer Support provides a wide range of services including:

  • Monthly support plans
  • Software subscriptions
    • Endpoint protection
    • Email services
  • Data backup management
Read more

Our Philosophy

Monitor, manage, and maintain. Bill right, work hard, and train often. Communication is at the core of everything we do and is what makes us stand out. We provide monthly reporting so you know the status of your systems and network. Our strategic planning keeps companies prepared for tomorrow.

IMG_0723

Why Work With Us

Our services are built upon a comprehensive monitoring structure and a proactive approach that allows us to spot small problems before they become large network disasters. This results in problems being avoided altogether and enables Alaska Computer Support to remediate the other pressing issues very quickly before they can affect your productivity. Our experienced IT team will handle all of your IT issues.

SUPPORT PLAN OPTIONS


Our support plans are designed to provide a stable budget for the services required to effectively maintain and support existing systems. As such, once the plan begins, nearly all services that involve maintenance and support of the current systems and existing users are included depending on the level of service you have signed up for. In addition to monitoring, maintenance, and patching of all applicable systems, this includes user administration, remote support calls, and version upgrades/service packs associated with supported devices and applications. Unlimited on-site, phone, and remote support is available during normal business hours as agreed upon within your plan. Business hours are Monday through Friday 8am to 6pm AST excluding federal holidays.

MPH Plus

(Maintenance, Protection, Help)

5 systems max

$14.99/system/month

Under MPH Plus, you receive our maintenance agent and endpoint protection as well as remote support during business hours.

Our maintenance agent provides hardware and software monitoring and automatic Windows updates.

MPH Plus is geared towards home users and businesses with less than 5 computers.

On-site support is billed at an hourly rate. This plan does not cover servers or networks.

Includes Basic Support For:

Web Browsers
Email
MS Office Applications
Windows Operating Systems
Printer & Scanner
Virus and Malware Removal

Additional Features:

Remote Support*
15-min or Less On-site is Free*
Hardware & Software Pricing
Hardware & Software Monitoring
Automatic Windows Updates
Endpoint Protection

* During standard business hours

Pro Care

3 systems min

$49.95/system/month

Our Pro Care support plan provides the best IT tools on the market coupled with our fast and reliable IT support services.

This plan includes everything you get with MPH Plus, along with discounted hourly rate, server support, and maintenance!

Includes Basic Support For:

Web Browsers
Email
MS Office Applications
Windows Operating Systems
Printer & Scanner
Virus and Malware Removal
User Management
Domain Environments - Group Policy
Domain Environments - Security Groups
Domain Environments - Print Server
Network Scan Folders
Shared Folders

Additional Features:

Remote Support*
15-min or Less On-site is Free*
Hardware & Software Pricing
Hardware & Software Monitoring
Automatic Windows Updates
Endpoint Protection

* During standard business hours

Total Care

3 systems min

$79.95/system/month

Our Total Care support plan has all of the benefits of our Pro Care support plan, with the addition of unlimited reactive on-site support during business hours and Emergency Care.

Under Emergency Care, there are no costs for a technician coming on-site during any major system failure, no matter the time of day, or the amount of time spent getting your business up and running. This does not cover hardware, software, or 3rd party costs if incurred.

Includes Basic Support For:

Web Browsers
Email
MS Office Applications
Windows Operating Systems
Printer & Scanner
Virus and Malware Removal
Basic Remote Access Software
Mobile Devices
User Management
Domain Environments - Group Policy
Domain Environments - Security Groups
Domain Environments - Print Server
Network Scan Folders
Shared Folders
Software VPN
Advanced Networking
Advanced User Management
Microsoft Exchange & SQL Servers

Additional Features:

Remote Support*
Hardware & Software Pricing
Hardware & Software Monitoring
Automatic Windows Updates
Endpoint Protection
Unlimited Reactive On-site Support*
Emergency Care

* During standard business hours

Frequently Asked Questions

What Other Are Saying

“The Alaska Computer Support techs are very knowledgeable, and always ready to help. The email support is outstanding!”

Devery Prince, Devery Prince Agency

I just want to say again how much I love you guys. You have made my life so much easier. Everything is working great!
 
Jennifer Controller Cascadia International Tacoma, WA

I just want to say again how much I love you guys. You have made my life so much easier. If you ever need a customer testimonial or something keep track of me on LinkedIn and I would be glad to provide one.

Kelly Controller RWC Group, LLC

“He did not stop working until everything was 100% solved. We are so happy to be on board with Alaska Computer Support!”
 
Mary
"We started working with AKCS right as we were getting our company started. They have always been great to let us know the best approach they would recommend, but have also been flexible enough to work within the constraints we have experienced as a new company. As we have grown, they have been able to adapt our system to grown and improve right along with the rest of the company." Kerry Johnson
 
Kerry Johnson, MHA Practice Manager PEAK Neurology and Sleep Medicine, LLC

We have been customers of Alaska Computer Support for over a year and are extremely happy with their service.  They have shown excellent customer service by being accessible, efficient, and knowledgeable. Alaska Computer Support will be our IT support for many years to come!

Destinee, Practice Coordinator Dr. Easley DMD

All the staff at Alaska Computer Service are very helpful with our support calls and when major issues crop up you all keep our office server in tip top shape.

Jeanne Lentz, CTC, ABC Travel Time, Wasilla.

“Not only was he knowledgable and got the job done he was personable as well.”
 
Gena Graves, Covenant House Alaska
AkCS is always professional and courteous - I always appreciate the good service that your company provides. Thank you
 
Trish Mack

“I would recommend them to anyone looking for IT services in the Alaska area (both VoIP and non-VoIP related).”

Paul Hassold,Fonality, Inc.

Alaska Computer Support is the best decision we ever made for our business. The support team they foster is amazing and always there for us.  Thank you so much.

Jill Tieskoette Chugach Powder Guides - CPG

“As a small business owner it is tough to justify having an IT person on hand. With Alaska Computer Support I can get all my questions answered...”
 
Andy Baugh, 76th Park and Store  
As always, AK Computer Support is a life saver.  They are always available and helpful.  Using AK Computer Support for our IT needs has been the best decision for our business. 
 
Mark Lang, Operations Manager

Tired of slow systems, IT problems interrupting business, worrying if your systems and data are safe?

We have solutions that work. 

Call us today at 907-868-7300

Service Quote Request

Please fill in the information below and we will contact you with details of our service. We can provide some pricing over the phone. We like to schedule an onsite visit for free to get a complete view of your companies needs.

Contact Us

750 E. Fireweed Lane, Suite 100
Anchorage, Alaska 99503

907-868-7300